What does Invalid Account mean
What does the Invalid Account error message mean when you try to log in to your forex account? It can be confusing, especially if it comes out of nowhere and doesn’t seem to make sense. The message Invalid Account could mean one of several things; here are some of the most common explanations behind this error message.
The Problem with Forex Account Logins
Forex account logins can sometimes lead to one of two errors:
- An invalid username or
- An Invalid Account login
What exactly do these messages indicate and what should you do if you encounter them?
- First off, both errors are bad. You should never encounter either while logging into your Forex Trading platform. There is no password recovery option with this login, meaning if you see one of these messages, it means you will have to create a new user name and password.
- Second, what does the Invalid Account mean? An invalid account may be due to a number of reasons such as missing information like birth date and phone number or incorrect information such as spelling your name wrong.
If you're getting Invalid Account instead of Invalid Username
If you're getting Invalid Account instead of Invalid Username, then this indicates that there was something wrong with how you entered your login credentials- but what exactly? There are a few options here. For example, maybe you spelled your first name wrong or mistyped your email address. Another possibility could be that the country of residence was incorrectly typed in- were you typing US instead of UK for instance?
The solution here would be to go back and check each entry before reentering them again on the registration page. Finally, what about having an inaccurate birthdate? Or forgetting to enter your phone number at all? When you try to sign up, you'll get the Invalid Account message. To fix this problem, users need to go back and fill out the required fields before resubmitting their application.
How Can I Fix This Issue?
You'll get this error message if your login details are incorrect. If you can't remember your password, head over to your email inbox and click on Forgot Your Password? You'll be prompted for your email address, and once you provide it, you'll be able to reset it. Once you're logged back in, use our online forms to verify that your account is still valid and update your contact information if needed.
If you've been alerted that your account may have been blocked or suspended due to suspicious activity, please contact our Customer Service team so we can help. Alternatively, if you don't see any issue with your account but have encountered other problems logging in (e.g., the page won't load), please close all of your browser windows and try again later.